IMPLEMENTING
ISO 21998 WITHIN INTERPRETING AGENCIES
Quality
and Excellence: An Agency's Guide to Healthcare Standards
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• Agency Owners and Managers: Leaders seeking to understand and implement ISO 21998 to elevate service delivery and agency reputation.
• Quality Assurance Personnel: Those responsible for maintaining the agency’s compliance with international standards and ensuring continuous improvement.
• Healthcare Interpreters Employed by Agencies: Interpreters looking to align their personal standards of practice with their agency’s commitment to ISO 21998.
• Agency Training Coordinators: Professionals who design and deliver training programs for healthcare interpreters within agencies.
• Client Relations Specialists: Agency staff who manage relationships with healthcare providers and seek to ensure that service delivery meets ISO standards.
Who This Book Is For|
This segment of the e-book caters to a range of professionals within the interpreting
agency context, including:
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Comprehensive Compliance: Master the application of
ISO 21998 within agency operations, ensuring a deep organizational commitment
to these standards.
Learning Outcomes
By engaging with this e-book, readers will achieve the following outcomes:
Ethical Management: Understand and implement the
ethical considerations of healthcare interpreting to uphold the reputation and
integrity of the agency.
Interpreter Performance Optimization: Develop
strategies to enhance the performance of healthcare interpreters, ensuring they
meet the ISO standards and the expectations of healthcare providers.
Client-Centric Service Delivery: Create and refine
client engagement processes that prioritize client satisfaction while adhering
to the ISO 21998 standard.
Strategic Business Growth: Learn how to leverage ISO
compliance as a strategic advantage for business growth and expansion in the
competitive healthcare interpreting market.
Under the guidance of Dr. Mohamed-Ali Ibrahim, with his two decades of industry experience, readers will
be empowered to deliver exceptional interpreting services, uphold the highest standards of the profession, and contribute to the overarching goal of patient care and safety in healthcare settings.
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Chapter
1: Operational Excellence and ISO Standards Crafting a Compliant and Efficient Agency:
Chapter 2: Agency Ethos and Professional Conduct - Building a
Reputation on Ethical Excellence
Chapter 3: Enhancing Agency Interpreter Performance Elevating
Service Quality through Skilled Professionals
Chapter 4: Fostering
Client Trust and Satisfaction Securing Excellence in Client Services
Chapter 5: Strategic
Agency Growth and Compliance Leveraging Standards for Competitive Agency
Advancement
Chapter 6: Questions & Answers
Chapter 7: Glossary
BUILDING THE FOUNDATION FOR IMPLEMENTING
ISO 21998 WITHIN INTERPRETING AGENCIES
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About the Author/Instructor
Dr. Mohamed-Ali Ibrahim Senior Lead Auditor, ATC, UK Director of the Middle East, International Localization Industry Certification System (I-LICS), Vienna - Austria
Dr. Mohamed-Ali Ibrahim is an accredited Senior Lead Auditor for several International ISO Standards, including:
ISO 21998 for Interpreting Service Providers
ISO 17100 for Translation Service Providers
ISO 13611 for Community Interpreting
ISO 18587 for Machine Translation Post-editing
Expertise:
Consultation, Training, and Certification
A former member of the Standards Committee at the Austrian Quality Authority
Instrumental in developing the European Norm EN15038, the precursor to ISO17100:2015
Current Roles:
Senior Lead Auditor for ATC
Over 750 different Quality Audits conducted worldwide including Pre-Audits, Initial Audits, Surveillance Audits, and Recertification Audits
A distinguished keynote speaker at international sector conferences
Trainer, Coach, Consultant, and Lead Auditor since 1998
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