Brand New : e-Book
THE THRIVING CERTIFIED FREELANCE COMMUNITY
ISO 136011 INTERPRETER
Don't Miss This Opportunity! Understanding the Role of a Community Interpreter
Who This Book Is For|
Community Interpreting Agency Managers and Directors:
Language Service Business Owners:
Interpreting and Translation Professionals:
Professionals in the Language Industry:
What You Will Learn |
Part 1 - Lay the Foundation
Establish and manage the operations of a community interpreting agency in compliance with ISO 13611 standards.
Navigate the legal and ethical responsibilities associated with community interpreting agency management.
Implement quality assurance measures and maintain compliance with ISO standards.
Effectively resolve conflicts and handle ethical dilemmas within the agency.
Ensure data privacy and confidentiality for clients and interpreters.
Build and nurture strong client relationships to foster agency growth and reputation.
Develop effective communication strategies with clients, interpreters, and stakeholders.
Manage and respond to client complaints and feedback to maintain client satisfaction.
Negotiate contracts and rates with clients while upholding ISO 13611 client-focused requirements.
Deliver exceptional customer service that aligns with ISO 13611 standards.
Strategically recruit interpreters who meet ISO 13611 qualifications and agency needs.
Develop on boarding and orientation programs for new interpreters to ensure compliance with ISO standards.
Implement ongoing training and skill development programs for interpreters.
Evaluate interpreter performance and provide feedback for improvement.
Develop strategies for interpreter retention within the agency
Efficiently schedule and coordinate assignments, considering ISO 13611 requirements.
Dispatch interpreters promptly and provide necessary support.
Manage emergency situations effectively while maintaining ISO standards.
Handle logistics and interpreter equipment management to ensure smooth operations.
Manage billing, invoicing, and payment processing in compliance with ISO 13611.
Understand the principles and benefits of ISO 13611 certification.
Prepare the agency for ISO certification, including necessary documentation and procedures.
Implement ISO standards and continuously improve agency practices.
Leverage ISO 13611 certification to enhance the agency's reputation and client base.
Conduct audits to monitor and maintain compliance with ISO standards for community interpreting agencies.
Leading ISO 13611 Certified Community Interpreting Agencies: