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Elevating Healthcare Communication: A Freelance Interpreter's Compliance with ISO 21998

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Aspiring Interpreters: Individuals who are entering the field and aim to start their career on a strong footing by understanding and implementing ISO 21998 standards.
Experienced Freelance Interpreters: Seasoned professionals who wish to align their practice with the latest international standards and enhance the quality of their services.
Healthcare Professionals: Medical staff who collaborate with interpreters and seek to understand the standards for better integration and communication.
Interpreter Educators and Trainers: Academic professionals and trainers who are responsible for curriculum development and want to incorporate ISO 21998 into their teaching.
Language Service Providers: Managers and staff at language service companies who aim to understandthe freelancer’s perspective to improve collaboration and service delivery

Who This Book Is For|

This e-book is designed for a diverse audience within the field of healthcare interpreting, ensuring relevance and applicability for:
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Foundational Understanding: Gain a comprehensive understanding of ISO 21998 standards and their application in healthcare interpreting. 

Learning Outcomes

By engaging with this e-book, readers will achieve the following outcomes:
Ethical Clarity: Learn the ethical responsibilities and professional standards expected of healthcare interpreters to ensure patient confidentiality and impartiality.
Skill Enhancement: Develop advanced interpreting skills tailored to the healthcare sector, including mastery of medical terminology and effective communication strategies
Practical Application: Apply the standards in real-world healthcare settings, preparing for common scenarios and learning to navigate challenges effectively.
Business Acumen: For freelancers, acquire the know-how to build and sustain a successful career, including marketing strategies and understanding legal and financial aspects.

Under the guidance of Dr. Mohamed-Ali Ibrahim, with his two decades of industry experience, readers will be empowered to deliver exceptional interpreting services, uphold the highest standards of the profession, and contribute to the overarching goal of patient care and safety in healthcare settings.

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Chapter 1: The ISO 21998 Compass

Chapter 2: The Pillars of Professionalism:

Chapter 3: Mastery Through Skill

Chapter 4: In the Field

Chapter 5: The Business of Interpreting

  Chapter 6: Questions & Answers

  Chapter 7: Glossary


Freelance Interpreter's Compliance with ISO 21998

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About the Author/Instructor

Dr. Mohamed-Ali Ibrahim Senior Lead Auditor, ATC, UK Director of the Middle East, International Localization Industry Certification System (I-LICS), Vienna - Austria
Dr. Mohamed-Ali Ibrahim is an accredited Senior Lead Auditor for several International ISO Standards, including:
  • ISO 21998 for Interpreting Service Providers
  • ISO 17100 for Translation Service Providers
  • ISO 13611 for Community Interpreting
  • ISO 18587 for Machine Translation Post-editing
  • Consultation, Training, and Certification
  • A former member of the Standards Committee at the Austrian Quality Authority
  • Instrumental in developing the European Norm EN15038, the precursor to ISO17100:2015
Current Roles:
  • Senior Lead Auditor for ATC
  • Over 750 different Quality Audits conducted worldwide including Pre-Audits, Initial Audits, Surveillance Audits, and Recertification Audits
  • A distinguished keynote speaker at international sector conferences
  • Trainer, Coach, Consultant, and Lead Auditor since 1998
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