Brand New : e-Book
IMPLEMENTING ISO 21998 WITHIN INTERPRETING AGENCIES
Quality and Excellence: An Agency’s Guide to Healthcare Standards
Don’t Miss This Opportunity!Enhance Your Business Continuity Management!

Who This Book Is For
This segment of the e-book caters to a range of professionals within the interpreting agency context, including:

Enroll Now and Get Valuable Insights!
Learning Outcomes
By engaging with this e-book, readers will achieve the following outcomes:
Comprehensive Compliance:
Master the application of ISO 21998 within agency operations, ensuring a deep organizational commitment to these standards.
Ethical Management:
Understand and implement the ethical considerations of healthcare interpreting to uphold the reputation and integrity of the agency.
Interpreter Performance Optimization:
Develop strategies to enhance the performance of healthcare interpreters, ensuring they meet the ISO standards and the expectations of healthcare providers.
Client-Centric Service Delivery:
Create and refine client engagement processes that prioritize client satisfaction while adhering to the ISO 21998 standard.
Strategic Business Growth:
Learn how to leverage ISO compliance as a strategic advantage for business growth and expansion in the competitive healthcare interpreting market.
Under the guidance of Dr. Mohamed-Ali Ibrahim, with his two decades of industry experience, readers will be empowered to deliver exceptional interpreting services, uphold the highest standards of the profession, and contribute to the overarching goal of patient care and safety in healthcare settings.

BUILDING THE FOUNDATION FOR IMPLEMENTING ISO 21998 WITHIN INTERPRETING AGENCIES

About the Author/Instructor
Dr. Mohamed-Ali Ibrahim Senior Lead Auditor, ATC, UK Director of the Middle East, International Localization Industry Certification System (I-LICS), Vienna – Austria
Dr. Mohamed-Ali Ibrahim is an accredited Senior Lead Auditor for several International ISO Standards, including:
- ISO 21998 for Interpreting Service Providers
- ISO 17100 for Translation Service Providers
- ISO 13611 for Community Interpreting
- ISO 18587 for Machine Translation Post-editing
Expertise:
- Consultation, Training, and Certification
- A former member of the Standards Committee at the Austrian Quality Authority
- Instrumental in developing the European Norm EN15038, the precursor to ISO17100:2015
Current Roles:
- Senior Lead Auditor for ATC
- Over 750 different Quality Audits conducted worldwide including Pre-Audits, Initial Audits, Surveillance Audits, and Recertification Audits
- A distinguished keynote speaker at international sector conferences
- Trainer, Coach, Consultant, and Lead Auditor since 1998
