1. Introduction
This Refund Policy explains the conditions under which refunds may be issued for products and services purchased through academy.iqc-vienna.com.
Academy IQC Vienna is operated by:
American Prograde Academy, LLC
651 N Broad St, Suite 201
Middletown, DE 19709
United States
Email: support@iqc-vienna.com
By purchasing any product or service from our website, you agree to this Refund Policy.
2. Digital Products
Digital products available on the website may include:
- E-books
- Documentation kits
- Downloadable templates
- Digital learning materials
- Recorded courses
Because digital products are immediately accessible after purchase, all sales of digital products are generally non-refundable once access or download has been provided.
Refunds for digital products may only be considered if:
- The product cannot be accessed due to a technical error on our platform, and
- The issue cannot be resolved within a reasonable time.
3. Online Courses and Training Programs
Our website offers professional training including:
- online certification courses
- live workshops
- e-coaching programs
- training sessions
Refund eligibility depends on the type of course and whether access has already been provided.
Before Course Access
If you request a refund before course access is granted, you may be eligible for a refund subject to administrative review.
After Course Access
Once course materials, recordings, or live training access has been provided, refunds are generally not available.
4. Live Workshops and Scheduled Training
For live courses or scheduled workshops:
- Refund requests must be submitted at least 48 hours before the session begins
- Requests submitted after this period may not qualify for a refund
If a participant cannot attend, they may request:
- Rescheduling to a future session (subject to availability)
5. Course Rescheduling by the Academy
Academy IQC Vienna reserves the right to:
- Reschedule training sessions
- Change instructors
- Adjust course schedules if necessary
If a course must be canceled by us and no alternative session is offered, participants may request:
- a full refund, or
- transfer to another course.
6. Technical Issues
If you experience technical issues preventing access to purchased content, please contact our support team.
Refunds may be considered if:
- the issue is caused by our system, and
- it cannot be resolved within a reasonable time.
Issues related to personal internet connectivity, device compatibility, or user-side technical limitations generally do not qualify for refunds.
7. Duplicate Payments
If you accidentally make duplicate payments for the same product or service, please contact us. Verified duplicate transactions will be refunded.
8. Fraud or Abuse
We reserve the right to refuse refund requests if:
- fraudulent activity is suspected
- the policy is being abused
- the user violates our Terms and Conditions.
9. Processing of Refunds
Approved refunds will be issued using the original payment method whenever possible.
Refund processing times may vary depending on the payment provider but typically take 5–10 business days.
10. How to Request a Refund
To request a refund, please contact us at:
Email: support@iqc-vienna.com
Your request should include:
- your full name
- order number
- product or course name
- reason for the refund request
Our support team will review your request and respond within a reasonable time.
11. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.
Effective Date: March 9, 2026
Last Updated: March 9, 2026